{"id":236,"date":"2019-07-26T20:43:07","dateGmt":"2019-07-26T20:43:07","modified":"2022-06-28T04:34:36","modifiedGmt":"2022-06-28T04:34:36","status":"publish","title":"How to Import Clients or Customers","content":"<p>This is a quick guide to show you how to import clients in <strong>Local Service Hero<\/strong>.<\/p>\n<p>You can import clients or customers from a CSV document created on Excel or Google Sheets, into your <strong>Local Service Hero<\/strong> account. This allows you to create new customers from a CSV file without having to create them manually.<\/p>\n<p>You need a <strong>CSV<\/strong> document containing at least your clients\u2019 <strong>Names<\/strong> and\u00a0<strong>Emails. <\/strong>Preferably you should have even more info like addresses, phone numbers and even billing info. But the names and emails are enough to create new clients from a CSV file.<\/p>\n<p>Here\u2019s an example of our CSV file containing the new clients\u2019 first names, last names, and emails.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-1355\" src=\"https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-03.png\" alt=\"how import clients customers local service hero\" width=\"1192\" height=\"852\" srcset=\"https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-03.png 1192w, https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-03-350x250.png 350w, https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-03-1024x732.png 1024w, https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-03-768x549.png 768w\" sizes=\"(max-width: 1192px) 100vw, 1192px\" \/><\/p>\n<p>Once you log in to your Local Service Hero account, go can go to <strong>CRM > Clients<\/strong>, and\u00a0you\u2019ll see all your client\u2019s information displayed on a spreadsheet.<\/p>\n<h2>1- Open the \u201cImport\u201d tool to upload a CSV file containing new customers<\/h2>\n<ul>\n<li>Click on the <strong>Settings<\/strong> icon on the right side of the screen.<\/li>\n<li>Now click on the <strong>Import<\/strong> tool.<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-1357 size-full\" src=\"https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-01.png\" alt=\"how import clients customers local service hero\" width=\"1920\" height=\"925\" srcset=\"https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-01.png 1920w, https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-01-350x169.png 350w, https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-01-1024x493.png 1024w, https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-01-768x370.png 768w, https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-01-1536x740.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<h2>2- Upload the CSV containing new clients to Local Service Hero<\/h2>\n<p>Once you open the <strong>Import<\/strong> tool, you need to click on <strong>Upload File<\/strong> to search for the CSV document containing the new customers on your computer.<\/p>\n<p><strong>Note.<\/strong> If you click the\u00a0<strong>Advanced Options<\/strong> button, you\u2019ll be able to select the separator (comma, period, etc.)<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-1358 size-full\" src=\"https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-02.png\" alt=\"how import clients customers local service hero\" width=\"1920\" height=\"925\" srcset=\"https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-02.png 1920w, https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-02-350x169.png 350w, https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-02-1024x493.png 1024w, https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-02-768x370.png 768w, https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-02-1536x740.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<h2>3- Check the information and match the files<\/h2>\n<ul>\n<li>In the <strong>\u201cWhat information are you importing\u201d<\/strong> dropdown, select\u00a0<strong>Clients<\/strong>.<\/li>\n<li>Match the <strong>First Name<\/strong>, <strong>Last Name<\/strong>\u00a0and <strong>Email<\/strong> between the <strong>Columns from the file<\/strong> and the <strong>Profile Fields<\/strong>.<\/li>\n<\/ul>\n<p>In this example, we just have to match the <strong>Name<\/strong> and\u00a0<strong>Email<\/strong> columns.\u00a0 If you have other columns to import, you need to match those also.<\/p>\n<p><strong>Optional.<\/strong> You can send a welcome email to the users you\u2019re importing. If you don\u2019t want to send them such an email, tick the <strong>\u201cDon\u2019t send a welcome email to the imported users\u201d<\/strong> checkbox.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-1359 size-full\" src=\"https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-04.png\" alt=\"how import clients customers local service hero\" width=\"1920\" height=\"926\" srcset=\"https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-04.png 1920w, https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-04-350x169.png 350w, https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-04-1024x494.png 1024w, https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-04-768x370.png 768w, https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-04-1536x741.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p>If you decide to email them, you\u2019ll see this question: <strong>Are you sure you want to send a welcome email to all the imported users?<\/strong><\/p>\n<p>If do not want to send an email, you\u2019ll see this question: <strong>Are you sure you don\u2019t want to send a welcome email to all the imported users?<\/strong><\/p>\n<p>Choose as you want.<\/p>\n<p>Finally, you will see a message indicating the import has been completed.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-1360 size-full\" src=\"https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-05.png\" alt=\"how import clients customers local service hero\" width=\"1920\" height=\"926\" srcset=\"https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-05.png 1920w, https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-05-350x169.png 350w, https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-05-1024x494.png 1024w, https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-05-768x370.png 768w, https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-05-1536x741.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p>Now you can go to\u00a0<strong>CRM > Clients<\/strong> and view the imported information in the spreadsheet.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-1361 size-full\" src=\"https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-06.png\" alt=\"how import clients customers local service hero\" width=\"1920\" height=\"926\" srcset=\"https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-06.png 1920w, https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-06-350x169.png 350w, https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-06-1024x494.png 1024w, https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-06-768x370.png 768w, https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients-06-1536x741.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p>Here\u2019s another tutorial where you can learn how to <a href=\"https:\/\/localservicehero.com\/us\/how-export-client-profiles\/\">export your Local Service Hero clients to a CSV file<\/a>.<\/p>\n<hr \/>\n<p><strong><a href=\"https:\/\/localservicehero.com\/us\/tutorials\/\">Go Back to All Tutorials<\/a><\/strong><\/p>\n","excerpt":"<p>This is a quick guide to show you how to import clients in Local Service Hero. You can import clients or customers from a CSV document created on Excel or Google Sheets, into your Local Service Hero account. This allows you to create new customers from a CSV file without having to create them manually. \u2026 <a title=\"How to Import Clients or Customers\" class=\"read-more\" href=\"https:\/\/localservicehero.com\/us\/how-import-clients-customers\/\">Read more<\/a><\/p>\n","commentStatus":"closed","sticky":false,"meta":[],"categories":[{"slug":"tutorials","id":18,"name":"Tutorials"}],"tags":[{"slug":"clients","id":43,"name":"clients"},{"slug":"import","id":21,"name":"import"}],"pictureUrl":"https:\/\/localservicehero.com\/us\/wp-content\/uploads\/sites\/24\/2019\/07\/import-clients.jpg","_links":{"predecessor-version":[{"id":2838,"href":"https:\/\/localservicehero.com\/us\/api\/wp\/v2\/posts\/236\/revisions\/2838"}]}}